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PROPERTY MANAGER FAQs
By travel at 06/10/2009 - 05:56

PROPERTY MANAGER FAQs

This page provides answers to the most frequently asked questions. Please scroll through the list to find the information you need.

How do I get my hotel listed on your website?
In order to be listed on Interactive Affiliate Network your property must be either linked directly with Sabre or Pegasus (a GDS) or with a property management company that is linked to these suppliers. This allows us to pull availability from these GDS systems and provide our customers with a real-time hotel generated confirmation.

What if my hotel is already listed with Hotels.com, Sabre, or Worldspan; how do I get on your website?
If your property is currently listed in Hotels.com, Sabre or Worldspan, we should already be able to pull availability from your property and add you to our website. If you do not see your property listed it may be because there are outstanding commissions due. Please check the monthly statement you receive from us with all outstanding commissions and contact the Collector listed to discuss your account. If you do not have a monthly faxed statement, please contact us using this form.

What is a GDS or management company and what do they do?
A GDS (Global Distribution System) will obtain availability and rates for your property from either you directly or through your property management company. A listing in a GDS will give thousands of travel agents and agencies throughout the world the ability to make bookings for your property. A GDS system or property management company is needed when listing with Interactive Affiliate Network. This will allow us to access your hotel information, rates, availability, and correct any problems that may occur.

What does it cost to be listed?
Your property can appear on Interactive Affiliate Network free of charge, but a transaction fee maybe assessed by the GDS or property management system you choose. Regardless of what transaction fees you may pay to other parties, Interactive Affiliate Network expects to receive the standard commission rate of 10% on each confirmed booking made through its web site.

What commission percentage is to be paid to IAN?
By having your property appear on Interactive Affiliate Network you are agreeing to pay a 10% commission on all confirmed bookings. This commission is an addition to any fees or charges paid to any GDS or property management company. Failure to pay this commission will result in removal of your property from Interactive Affiliate Network. You will be invoiced monthly for the amount of commission due.

How do I get listed higher in the search results on the web site?
If you would like to be considered for the preferred property program and be listed higher on our site you may consider listing your property with negotiated rates through Hotel Reservation Network (HRN). In certain high volume markets, HRN has the capability of booking properties that are not listed in GDS systems. HRN handles these types of bookings by contracting with the property directly. The contract would include a net rate (non-commissionable) and an allocation of rooms per night. HRN would charge the customer up front for the reservation and then be direct billed by the property upon checkout. In return for the allotment and net rates, your property would hold a top position on Interactive Affiliate Network with a listing in the "Special Internet Rates" section. If you would like to be considered for the preferred property program and your property is located in a high leisure market handled by HRN, please feel free to contact HRN by visiting http://www.hotels.com/addhotel/add_your_hotel.jsp. 2 - Ensure all commission payments are up to date. We give all properties a Confidence Rating based on a commission payment performance, and this rating determines the order of the search results. Properties with timely payments and high commission percentages will achieve a higher rating and appear higher in the search results. Properties with too low a rating will be removed from the site altogether. Every month you should be receiving a monthly statement showing all outstanding reservations and the contact information for a Collector to contact regarding any questions. If you do not have a monthly faxed statement, please contact us using this form.

What is the Confidence Rating?
Your hotel earns points in various categories related to its commission payment performance. The accumulative number of points is called the Confidence Rating. The higher the Confidence Rating, the higher your property will appear in the search results. Properties with too low a rating will be removed from the site altogether. Your Confidence Rating is reported to you every month in the monthly statement sent to your property showing all outstanding reservations. This statement also provides the contact information for a Collector to contact regarding any questions you have about your account or Confidence Rating. If you do not have a monthly faxed statement, please contact us using this form. Properties with a net rate contract with Hotels.com are not ordered on the site by Confidence Rating.

What is the impact of the Confidence Rating on my property?
The higher the Confidence Rating, the higher your property will appear in the search results. Properties with too low a rating will be removed from the site altogether. Properties with a net rate contract with Hotels.com are not ordered on the site by Confidence Rating.

How do I make changes to my information on your site?
Any changes that need to be made to the information about the property as well as availability and rates need to be addressed directly with your property distributors (Sabre, Pegasus, HRN, and other property management companies) or through your hotel chain's management group. Interactive Affiliate Network cannot make these changes for you either directly to the web site or with the distributors.

Can I submit pictures of my hotel?
The pictures of your property will need to be sent to Hotels.com, Sabre or Worldspan so we can access the pictures and add them to our web site. We do not accept direct submissions of photos or descriptive property information.

Can I be listed under more than one city?
Hotels are included in search results based on geographically defined cities. The specific latitude and longitude of your property will determine the cities in which it appears. We cannot force your property to appear in any specific destination.


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